11.11 Shopping Festival
Enjoy 20%-30% off
From 11.1 to 11.15
Free EU Shipping

11.11 Shopping Festival
Enjoy 20%-30% off
From 11.1 to 11.15
Free EU Shipping

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Shipping Policy

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.


Shipping:

Warehouse in EU
Shipping logistics providers: DHL
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only 
Delivery Estimates: Germany (2-3 days) Other European countries (5-8 days) (Shipping times are only estimates, the specific delivery times will according to your local logistics situation.)
Shipping costs: Shipping within EU countries is free of charge. For non-EU countries, the recipient is responsible for customs clearance and additional shipping fees based on DHL rates.

Warehouse in China
Shipping logistics providers: DHL/Fedex/UPS
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only 
Shipping range: worldwide(If your country ot region cannot be covered, please contact us. 
Delivery Estimates: 9-12 days (Shipping times are only estimates, the specific delivery times will according to your local logistics situation.) 

Shipping costs: Shipping costs from China will depend on the weight, quantity of the items you purchase, and the delivery address. Commercial express shipping requires the recipient to cooperate with local customs for clearance. Please check the shipping fees and relevant information on the checkout page.

**Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at sales@anenji.com within 3 business days after receiving shipping.


Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.


1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.