11.11 Shopping Festival
Enjoy 20%-30% off
From 11.1 to 11.15
Free EU Shipping

11.11 Shopping Festival
Enjoy 20%-30% off
From 11.1 to 11.15
Free EU Shipping

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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@anenji.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@anenji.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Exceed return period. Please get in touch if you have questions or concerns about your specific item. 


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.