No matter where you are, our goal is always to provide you with the best possible customer experience. We deliver to thousands of customers worldwide every day and ensure that we provide you with the most efficient response and support at all times.
Shipping Information:
EU Warehouse
Logistics Providers: DHL, UPS, DPD, FedEx
Processing Time: Expedited Shipping
Estimated Delivery Time: European countries (5–8 days) (The above timeframes are for reference only; actual delivery times will depend on local logistics conditions.)
Shipping Fees: Free shipping applies to EU countries in principle. (For some EU countries where shipping costs are excessively high—such as Greece, Cyprus, Estonia, Finland, Ireland, and Malta—a partial shipping fee will be charged.) For non-EU countries, the recipient is responsible for customs clearance and must pay any additional shipping fees according to DHL’s rates.
China Warehouse
Logistics Providers: DHL / FedEx / UPS
Processing Time: All orders are shipped within 48 hours of purchase. *Weekdays only
Delivery Coverage: Worldwide (If your country or region is not covered, please contact us.)
Estimated Delivery Time: 15–20 days (This is an estimate; actual delivery times will depend on local logistics conditions.)
Shipping Fee Information: Shipping fees for orders shipped from China depend on the weight and quantity of the items you purchase, as well as the shipping address. If you select commercial express shipping, the recipient must cooperate with local customs to complete clearance procedures. Please check the checkout page for specific shipping fees and related information.
**Note:
1. Before making payment, please ensure the shipping address in your order is correct; we will ship to this address.
2. Order processing may be delayed due to force majeure. We will process your order as soon as conditions permit.
3. We have taken all reasonable measures to ensure that products are not damaged during shipping. If an item is damaged in transit, please contact us immediately at info@anenji.com within 3 business days of receipt.
Order Tracking:
After your order is successfully submitted, you will receive an “Order Confirmation” email containing your order details. Once the items are shipped, you will receive a “Shipping Confirmation” email containing your order number, carrier information, order date and time, order status, and the tracking number for the shipped items. You can check the shipping status of your package at any time on the carrier’s official website.
1. Please note that international shipping services vary by country/region. To view the specific shipping options available, please enter your full shipping address at checkout.
2. International shipments may be subject to customs duties and import taxes. All international customers are responsible for paying any applicable duties in their country/region. For more information, we recommend consulting your local customs authorities.
